Shipping policy
Shipping Policy
Effective Date: July 2026
At ATOPLUXE, every creation is an original, handcrafted wearable artwork. Each piece is individually created, carefully inspected, and packaged to ensure it reaches its collector in exceptional condition.
Processing Time
Every ATOPLUXE artwork is handcrafted and prepared individually.
- Ready-to-Ship artworks: 2–5 business days
- Made-to-Order or Commissioned artworks: Processing time will be communicated before purchase.
Collectors will receive an order confirmation and a shipping confirmation once the artwork has been dispatched.
Domestic Shipping (India)
- Securely packaged for maximum protection.
- Fully tracked shipping.
- Signature may be required upon delivery.
- Estimated delivery: 3–7 business days, depending on location.
International Shipping
ATOPLUXE proudly ships worldwide.
Estimated delivery:
- Asia: 5–10 business days
- Europe: 7–12 business days
- North America: 7–12 business days
- Middle East: 5–10 business days
- Australia & New Zealand: 8–14 business days
Delivery times may vary due to customs clearance or local courier services.
Packaging
Every ATOPLUXE artwork is presented in luxury protective packaging designed to preserve the integrity of the piece during transit.
Each shipment may include:
- Luxury presentation box
- Protective dust bag
- Certificate of Authenticity
- Care Guide
- Thank You Letter from ATOPLUXE
Shipping Charges
Shipping costs are calculated at checkout based on destination, package dimensions, and shipping method.
Selected artworks may qualify for complimentary shipping during promotional periods.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, or local government fees imposed by the destination country.
These charges are the responsibility of the collector and are not included in the purchase price or shipping cost.
Order Tracking
Once your artwork has been shipped, you will receive a tracking number via email to monitor your shipment.
Delivery
Please ensure that the shipping address provided is complete and accurate.
ATOPLUXE cannot be held responsible for delays or failed deliveries caused by incorrect address information supplied by the customer.
Damaged Shipments
If your package arrives visibly damaged:
- Do not discard the packaging.
- Take clear photographs of the package and artwork.
- Contact us within 48 hours of delivery.
Our Collector Services team will review your claim and provide an appropriate resolution.
Lost Packages
If your shipment appears lost in transit, please contact us.
We will work directly with the shipping carrier to investigate and assist in resolving the issue.
Contact Collector Services
For any shipping-related inquiries, please contact us:
Email: support@atopluxe.com
Response Time: Within 24–48 business hours.