Refund policy

Return & Refund Policy

At ATOPLUXE, every creation is an original, handcrafted wearable artwork. Each piece is individually created by the artist and is not mass-produced. Because of the exclusive nature of our work, we maintain the following policy.

Original Artwork

Every ATOPLUXE artwork is a One-of-One Creation. Due to its unique and collectible nature, all purchases are considered final.

Returns

We do not accept returns or exchanges for:

  • Change of mind
  • Personal preference
  • Incorrect ordering
  • Minor variations in texture, color, or finish, as these are natural characteristics of handcrafted artwork.

Damaged or Incorrect Items

If your artwork arrives damaged during shipping or you receive an incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photographs of the package and artwork
  • A description of the issue

Once verified, we will arrange an appropriate resolution, which may include repair, replacement (where possible), or a refund.

Refunds

Approved refunds will be processed to the original payment method within 7–14 business days after inspection and approval.

Cancellations

Orders may only be cancelled within 24 hours of purchase if production or shipment has not yet begun.

Once an artwork has entered production, packaging, or shipping, cancellations are no longer possible.

Certificate of Authenticity

Every artwork is accompanied by a Certificate of Authenticity. Any request involving a return or claim must include the original certificate.

Shipping Responsibility

After successful delivery and confirmation of receipt, ATOPLUXE is not responsible for damage caused by improper handling, storage, accidents, or normal wear.

Contact

For assistance regarding your order, please contact our Collector Services team:

Email: support@atopluxe.com
Response Time: Within 24–48 business hours